Volunteer FAQs

General

How much time am I required to dedicate to volunteering with Inclusee?

Inclusee clubs and programs typically run for 2 hours, however you may require additional time to prepare content depending on the session.

Do I need my own equipment?

Yes. For security reasons, volunteers are required to possess their own equipment, have adequate anti-virus, reliable internet, and a safe place to conduct their volunteering session. Volunteers can use a smart phone or tablet, however we reccomend a desktop computer or laptop.

Can I volunteer in more than one role?

Yes! Prospective volunteers can undertake more than one role at Inclusee by selecting interested roles on the application form. Active volunteers can also undertake more than one role by contacting the Volunteer Services Team.

I am currently in Australia on a Visa, can I still volunteer?

This depends on the type of Visa and any restrictions listed on your Visa. It will also depend on how long you will be in Australia. Contact us directly on 1800 287 687 and select option 4 for further information.

If successful, what type of support will I receive whilst volunteering with Inclusee?

Our Volunteer Services Team are available to support applicants and active volunteers.
Monthly review emails from our team to check how you are progressing.
Ongoing training and resources on our Ed App training portal.
Access to our Employee Assistance Provider's free telephone counselling, available for both personal and volunteering purposes.
After volunteering for a month, you will gain access to Lifeline’s “Mental Health Literacy and Psychological First Aid” online training.
Invitations to online social events.
Volunteer Handbook and resources.

What if I need to pause my application?

We understand your circumstances may have changed since initially registering. If you require additional time or would like to withdraw your application, please email volunteer@inclusee.org.au.

If/when your circumstances change, please contact our Volunteer Services team and we will reactivate your application.

Is Inclusee an approved organisation for mutual obligations with Centrelink?

Yes, Inclusee is an approved organisation with Centrelink. However, we cannot guarantee that minimum mutual obligations will be met, as this depends on the available volunteering positions and the hours you require.

Once we can meet some or all of your mutual obligations, Inclusee will sign your Centrelink form every three months.

If you need a letter confirming your registration and screening process for your Job Network Provider or Centrelink, please email Volunteer Services at volunteer@inclusee.org.au.

Onboarding

How long does the recruitment and screening process take?

We aim to make the process as efficient and streamlined as possible. However, an application may be delayed if:

Any compulsory training is not completed.
The police check application has not been completed in a timely manner.
The police check needs to be manually reviewed by our provider.
A Statutory Declaration is not returned in a timely manner (where applicable)
The applicant is not responding to our follow up requests.

How do I complete the Police Check / Criminal Record Check?

You will receive an email from Inclusee explaining the process before getting the application link from National Crime Check.

All information for the check will be submitted directly to National Crime Check, with both you and Inclusee being notified of the results.

These requirements are part of our Government Funding agreement and cannot be waived.

Am I required to pay a fee for the Police Check?

Inclusee will cover the costs for applicants using our police check provider.

What if I already have a recent Police Check?

If the police check is less than 3 months old and is for the required category (unsupervised contact with a vulnerable group), a new police check may not be required.

Please note, Inclusee reserves the right to request an additional police check through our provider before commencing (paid for by Inclusee).

Do I need to renew my Police Check?

Police checks are currently renewed every three years, however, this is subject to change at the discretion of Inclusee.

If there are any changes to your criminal history, you are required to inform Inclusee before your next volunteering shift or scheduled call. This includes new charges, pending court hearings and new convictions.

Will I receive induction and training?

Online training opportunities will be available to you via our fantastic Ed App learning platform. Login details will be provided to you upon approval of your volunteer application.

What do I do if I cant find my Ed App email?

First check your Junk/Spam folder. If you are still unable to locate the email, please contact volunteer@inclusee.org.au

How long is the interview and when will this take place?

Once you have completed the application process, our team will contact you to arrange a 30 minute video interview.

During the interview, our team will provide an overview of the program and process, learn more about you and answer any questions you may have.

What happens after I have completed everything?

Once your application and police check are completed, our Volunteer Services Team will send you a confirmation email to confirm the outcome of your application. Upon approval, you will receive all of the necessary links and login details to help get you started.

Programs

How are the clubs, group programs and events facilitated?

All of our Connect, Learn and Enjoy group clubs, programs and events are run through the Inclusee Virtual Community, with most sessions running for 2 hours per week.

What experience do I require to become a Volunteer Facilitator club or program Volunteer Facilitator?

No experience is required. Ideally you are confident in a group setting, patient, and happy to have fun! Our participants love to join in and engage with the group.

How are the Connect group sessions facilitated?

Our Connect programs 'Virtual Community Centre' allows participants to drop in for a chat with volunteers when they feel isolated or lonely. We aim to have two volunteers on duty for each two-hour shift, but we cannot guarantee the number of participants who will join during each shift.

Inclusee Ltd, a not-for-profit charity, fosters connections among older Australians, First Nations people, and volunteers through digital programs, aiming to create a sustainable, educated, and supportive virtual community.

QUICK LINKS

IMPORTANT

ACKNOWLEDGMENT OF COUNTRY

At Inclusee Ltd we acknowledge and respect Elders past present and future of the Turrbal people, on whose land our head office is located. We also acknowledge the many First Nations language groups of the lands on which we work and connect as the traditional custodians of those lands. We acknowledge their stories and traditions and commit to working together to further our mission of connection.

QUICK LINKS

IMPORTANT

ACKNOWLEDGMENT OF COUNTRY

At Inclusee we acknowledge and respect Elders past present and future of the Turrbal people, on whose land our head office is located. We also acknowledge the many First Nations language groups of the lands on which we work and connect as the traditional custodians of those lands. We acknowledge their stories and traditions and commit to working together to further our mission of connection.