Discover a World of Friendship & Learning
Your New Online Community Awaits

The Struggle of Loneliness

In the quiet corners of life, you are not alone. Welcome to Inclusee. A place to kindle friendships, ignite curiosity, and brighten your days with online activities. Today, you can step into a world where loneliness turns into laughter, learning and connection.

Lonely senior woman.

Beyond Isolation, Towards Connection

From sending your first email, diving into online learning or attending lively virtual events, we're with you. Discover new hobbies, join exciting clubs, and learn new things everyday. At Inclusee, every click connects.

Join In

Discover our Specialised Programs for Seniors

Connect
  • Weekly digital visiting program
  • Join group discussions
  • Virtual community centres
Learn
  • Build confidence in digital skills
  • Join a weekly program to learn tablet basics
  • Programs tailored to your interests & needs
Enjoy
  • Explore new interests & hobbies
  • Rediscover old passions
  • Enjoy online games & clubs

How it Works with Inclusee

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Eligibility & Sign-Up
Inclusee is FREE for eligible participants aged 65 and over, or 50+ for Aboriginal or Torres Strait Islander individuals. To check your eligibility, simply call us at 1800 287 687.
Tech Assistance & Learning
Don't worry if you're not tech-savvy; connecting to our virtual community is easy, and we've got programs in place to support you in learning basic digital skills.
Device Availability
Inclusee offers a device loan program. Receive our tablet within 1-2 weeks after onboarding. Have your own device? Simply download our Inclusee App and Microsoft Teams.
Join Our Community & Programs
After onboarding, join our Connect and Enjoy programs, link with volunteers, new friends or loved ones, and explore new interests and passions. Our team of Connection Support Officers will be there to provide you with ongoing support whenever you need.
Get Started with Inclusee
  • "I am delighted to be part of the Inclusee In2Generations program. Bridging the gap between the 2 generations has been such a beautiful and rewarding experience for me. The interaction that has developed week after week is truly amazing. This programme is ABSOLUTELY the best!"
    Betty Humphries
    Participant
  • "To everyone at Inclusee, with my grateful thanks for your help and support during the time spent with you. It was a most pleasant part of my mature life with all the ongoing processes! I wish you all good health; good luck and good fortune for the future. With my grateful thanks again, Susan Kear."
    Susan Kear
    Participant
  • "I’m the youngest in the group, I am ok with that I just like to share whatever the topic is. No negative comments, all positive. I really love attending the In2storytelling, I haven't done my own as yet. I love to attend all the Interests2enjoy programs and really enjoying them."
    Participant
  • "Bryan called to say how wonderful our organisation is, how much of a difference we and his volunteer have made to his life and mental health at a time when he needed it most."
    Bryan Hocking
    Comment to Inclusee Team Member

We Are Inclusee

Inclusee is a not-for-profit charity connecting older Australians, First Nations people and volunteers via engaging digital programs in a virtual community.

About Us

Frequently Asked Questions

How much does it cost to join?

The Inclusee programs are completely FREE for participants. As we are a Government funded service, some eligibility criteria apply. You must be 65+ or 50+ if you identify as an Aboriginal or Torres Strait Islander person. Our services are currently available in specific regions across QLD, NSW and VIC. Please call us on 1800 287 687 to check your eligibility or by completing our enquiry form

What are the eligibility requirements to access Inclusee’s services?

To receive services under CHSP funding all participants need to be registered with My Aged Care. This means they need to be aged 65 or over (or 50+ if an identified priority population group) and not be accessing a home care package. You can ask for this referral directly from MAC, or you can ask Inclusee to request this referral for you by calling us on 1800 287 687.

Will this service affect my existing funding/package?

Inclusee uses the Commonwealth Home Support Program (CHSP) funding: Social Support - Group, Social Support - Individual, Phone and Web Service. This funding is paid to us per service and does not affect other services received by the individual although they can only receive this funding from one provider. They can, however, still receive other CHSP funded services from other providers of their choice, including other Individual Social Support services including accompanied shopping. Furthermore, there are no co-contribution fees for any Inclusee services.

What if I am not good with technology?

Not a problem! We keep things simple so you can focus on connecting.  Your assigned Connection Support Officer will help you with using the technology and will check in regularly to make sure you're comfortable. If you would like to learn more about technology, you can also join our Learn2 programs which cover a wide variety of tech subjects.

Will I get a free tablet? / When will I receive my free tablet?

Although Inclusee does not give away free devices we do have a device loan program. We provide tablet devices, on loan, to any eligible participant that needs one. As we do not want access to technology or the internet to be a barrier to our services, we are happy to loan you a device for as long as you need it to access our programs.

Once the registration and onboarding process has been completed, we will send your digital device. This can take between 1-2 weeks after your My Aged Care referral is received by us.

What happens if I am having too much trouble using the device and don’t want to continue?

You've given it a go and decided it's just not for you - that's ok! We will simply arrange for a mailbag to be sent for you to return the device to us. If you'd still like to look at other options to join in™ and get connected, you can chat to your Connection Support Officer about the options available.

I have my own device, can I use that to join your programs?

Yes, you can use your own device to join our programs. All you need to do is register by completing our contact form here. Once we have received your request, we will send you our onboarding information, including how to download the Inclusee App and Microsoft Teams to get you started. If you have any issues along the way, please call our friendly Tech Team on 1800 287 687 for assistance. Once you have successfully downloaded the required Inclusee software, you will be assigned your own, dedicated Connection Support Officer who will discuss our programs in more detail and manage the volunteer matching process to get you on your way with joining our connecting community.

How long does it take to get started?

Before beginning, a referral from My Aged Care is essential. The timeframe for this can vary, but once received, the registration and onboarding process takes up to 4 weeks, including the delivery of your loaned digital device (if applicable).As soon as you receive your digital device you can join in™ on our Connect2You and Interests2Enjoy programs whilst we continue the volunteer matching process. This means you can join our Connecting Community straight away. Our volunteer matching timeframe is approximately 2 weeks for general matches, but may be longer for specific requests such as a language requirement. This can take between 4-6 weeks if we need to look for a specific volunteer. However, we can match our participants to a volunteer very quickly for those requesting phone connection only. This can also be an option whilst waiting for a volunteer match in our digital programs.

What happens if I miss my connection with my volunteer or need to reschedule?

No problem, please call your Connection Support Officer on 1800 287 687 to let us know you need to reschedule or miss your volunteer connection.
Read More FAQs

Are You Ready to Join In™?

Feeling alone is hard. But with Inclusee, you'll find warmth, friends, and a place where you truly belong. With Inclusee, you're never alone.

Join In
Your Journey Starts Here
Elderly man with headset enjoying watching his phone.
Digital Programs that 
Connect and Inspire
Digital Programs that Connect and Inspire
From engaging learning experiences to vibrant community activities, our easy-to-join programs empower you to connect with like-minded individuals, explore new interests, and enjoy meaningful moments.
Explore Our Programs
Volunteer woman waving at the laptop, possibly with an Inclusee participant.
Join our Online 
Volunteer Team
Join our Online Volunteer Team
Join our compassionate community of volunteers and create lasting connections that uplift spirits and bring joy. Together, we can make a meaningful impact and transform lives through kindness, support, and companionship.
Get Involved
Senior man waving at the laptop, possibly with an Inclusee volunteer.
Embrace Diversity & 
Belonging with Inclusee
Embrace Diversity & Belonging with Inclusee
Join our thriving community where everyone belongs. We celebrate the value and worth of every individual, embracing diversity in all its forms. Our inclusive programs and supportive environment empower you to connect, learn, and celebrate the richness of your unique life story.
Join In
Inclusee Ltd is a not-for-profit charity connecting older Australians, First Nations people and volunteers via engaging digital programs in a virtual community.
ACKNOWLEDGMENT OF COUNTRY
At Inclusee Ltd we acknowledge and respect Elders past present and future of the Turrbal people, on whose land our head office is located. We also acknowledge the many First Nations language groups of the lands on which we work and connect as the traditional custodians of those lands. We acknowledge their stories and traditions and commit to working together to further our mission of connection.
Inclusee is a not-for-profit charity connecting older Australians, First Nations people and volunteers via engaging digital programs in a virtual community.
ACKNOWLEDGMENT OF COUNTRY
At Inclusee we acknowledge and respect Elders past present and future of the Turrbal people, on whose land our head office is located. We also acknowledge the many First Nations language groups of the lands on which we work and connect as the traditional custodians of those lands. We acknowledge their stories and traditions and commit to working together to further our mission of connection.
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