FAQs

General

How can I sign up for this service?

There are a number of ways you can register for our services.

If you are registered with My Aged Care (MAC) and have your MAC account number, we can do an Eligibility Check for you. If you are eligible, we can send a referral to MAC for the Inclusee programs. If you're not registered for MAC, please call them on 1800 200 422 to register. They can then either send us a referral, or you can call us back and we can get you started.
We can help you explore ways to join our program via the Community Home Support Program.
You can directly apply via our website by clicking here, or calling us on 1800 287 687.

What do I need to join in?

To join Inclusee clubs and activities, you'll need a tablet, iPad or computer with a camera, microphone and reliable internet connection.

While it is possible to join using a smartphone, we recommend using a computer or tablet for the best experience.

How much does it cost to join?

Inclusee is a not-for-profit charity funded by Commonwealth Home Support Programme (CHSP). We don't charge any co-contribution fees, which means that Inclusee services are completely free for all CHSP eligible participants.

During your initial enquiry or registration call, our team will discuss your specific circumstances and any applicable contribution frameworks to ensure you can access the support you need.

Will this affect my existing funding/package?

Inclusee is delivered through the Commonwealth Home Support Programme (CHSP), so joining our community will not affect your access to other CHSP services from other providers. You can continue to receive support such as transport, cleaning and shopping assistance while taking part in Inclusee social groups and activities.

If you currently receive a Support at Home or Home Care Package (also known as Packaged Care), CHSP funding will not be available alongside your current package. As Inclusee is delivered through CHSP, you unfortunately won't be able to access Inclusee while receiving one of these packages. If you're unsure whether this applies to you, our friendly team is here to help.

What if I am not good with technology?

Not a problem! We keep things simple so you can focus on connecting.

Our wonderful Connection Support Officers will provide over the phone assistance to you until you feel confident accessing our groups on your own. If you are interested in developing your digital skills, our community features regular group sessions designed to teach you about technology and improve your digital confidence.

How long does it take to get started?

Getting started is quick and easy.

Once we have confirmed your CHSP eligibility, we'll help you set up your login details for our Virtual Community Centre. From there, you can start joining our online social groups, learning sessions and activities straight away.

How do I join the Inclusee Community?

Getting started is easy. Simply complete our registration form and we'll guide you through the rest.

Once you've registered, you'll receive onboarding information, including instructions on how to access the Inclusee community. You'll then be able to begin exploring our clubs, activities and social programs through your 30-day trial. Our team will support you throughout the process, answer any questions you may have, and help you identify any government-funded support options that may be available to you.

If you need technical assistance at any stage, our friendly Tech Team is available on 1800 287 687.

Programs

What clubs are available?

There is always something new to discover at Inclusee. Our clubs explore a wide variety of topics including history, geography, music, games, trivia, wellness, creative writing, poetry, photography, painting, singing, sewing and many other interests and hobbies.

We also regularly host special sessions featuring guest speakers, industry leaders, renowned experts and authors who share their knowledge, experiences and insights with our community.

Whether you'd like to learn something new, explore a lifelong interest or simply enjoy engaging conversations with others, there's a club for you.

CHSP Referrals

Am I eligible for Inclusee services?

The Inclusee Community is available through the Commonwealth Home Support Programme (CHSP). To join in, you will first need to be registered with My Aged Care and assessed as eligible for CHSP Social Support and Community Engagement services.

To be eligible for CHSP services, you must be:
- Aged 65 years or over; or
- Aged 50 years or over and homeless, or at risk of homelessness; or
- An Aboriginal or Torres Strait Islander person aged 50 years or over.

If you have not yet had a My Aged Care assessment, you can apply online through My Aged Care to find out if you are eligible for CHSP support.

If you have any questions, our friendly team is here to help. Call us on 1800 196 698.

Does Inclusee charge a co-contribution fee?

There are no co-contribution fees to join Inclusee. For eligible CHSP participants, funding covers the full cost of participation, allowing you to join as many Inclusee clubs, activities and programs as you like with no out-of-pocket cost.

Your Journey Starts Here

Elderly man with headset enjoying watching his phone.

Digital Programs that Connect and Inspire

From engaging learning experiences to vibrant community activities, our easy-to-join programs empower you to connect with like-minded individuals, explore new interests, and enjoy meaningful moments.

Explore Our Programs

Volunteer woman waving at the laptop, possibly with an Inclusee participant.

Join our Online Volunteer Team

Join our compassionate community of volunteers and create lasting connections that uplift spirits and bring joy. Together, we can make a meaningful impact and transform lives through kindness, support, and companionship.

Get Involved

Senior man waving at the laptop, possibly with an Inclusee volunteer.

Embrace Diversity & Belonging with Inclusee

Join our vibrant virtual community where everyone belongs. We celebrate the value and worth of every individual, embracing diversity in all its forms. Our inclusive programs and supportive environment empower you to connect, learn, and celebrate the richness of your unique life story.

Join In

Inclusee Ltd, a not-for-profit charity, fosters connections among older Australians and Carers through digital programs, aiming to create a sustainable, educated, fun, and supportive online community.

At Inclusee Ltd, we honour and respect the Elders of the Turrbal people, past, present, and future, and recognise the many First Nations language groups as the traditional custodians of the lands where we work and connect.

Inclusee believes in respecting and cherishing all of Australia’s elder community. By valuing our First Nation’s rich stories, traditions, and deep knowledge of environmental stewardship, we commit to working alongside them to foster a connected, educated, and sustainable community.

We believe that by honouring First Nations people, we are not only preserving a vital cultural heritage but also embracing sustainable practices that ensure a healthier planet for future generations.