There are a number of ways you can register for our services.
If you are registered with My Aged Care (MAC), we can do an Eligibility Check for you, if you are eligible, we can send a referral to MAC for the Inclusee programs. If you're not registered for MAC, please call them on 1800 200 422 to register. They can then either send us a referral, or you can call us back and we can get you started.
You can directly apply via our website by clicking here, or calling us on 1800 287 687.
The Inclusee programs are completely FREE for the participant. As we are a Government funded service, some eligibility criteria apply. You must be 65+ or 50+ if you identify as an Aboriginal or Torres Strait Islander person. Our services are currently available in specific regions across QLD, NSW and VIC. Please call us on 1800 287 687 to check your eligibility or by completing our enquiry form by clicking here.
The Funding Inclusee receives is for Home Care Package and Commonwealth Home Support Program approved participants. It does not come from a participants Home Care Package meaning that there is no impact on the other services provided, and you do not need to change/reduce services to have our connection programs. Whilst the programs are free some criteria applies.
For participants who are not receiving a package, Inclusee uses the Commonwealth Home Support Program (CHSP) funding: Social Support, Individual-Phone and Web Service. This funding is paid to us per service and does not affect other services received by the individual although they can only receive this funding from one provider. They can, however, still receive other CHSP funded services from other providers of their choice, including other Individual Social Support services including accompanied shopping. Furthermore, there are no co-contribution fees for any Inclusee services.
Not a problem at all! Your assigned Connection Support Officer will guide you through using the technology and keep in touch regularly to make sure you're comfortable and assist with any extra help you may need. We make the technology simple so that it is all about the connection. You don't need to know how to use technology to have social connection, we teach you the basics.
You can also join the Learn2Tech program with one-on-one sessions with a volunteer to help guide you in using the device at your own pace. If you decide to give it a try and it doesn't work for you, no problem! If you decide you don't want to connect digitally we can also arrange phone visits, as well as some face to face options depending on eligibility. We can then arrange for you to send the device back to us.
The registration and onboarding process takes 4 weeks including the delivery of your loaned digital device (if applicable). As soon as you receive your digital device you can join in on our Connect2You and Interests2Enjoy programs whilst we continue the volunteer matching process. This means you can join our Connecting Community straight away.
Our volunteer matching timeframe is approximately 2 weeks for general matches, but may be longer for specific requests such as a language requirement. This can take between 4-6 weeks if we need to look for a specific volunteer. However, we can match our participants to a volunteer very quickly for those requesting phone connection only. This can also be an option whilst waiting for a volunteer match in our digital programs.
Although Inclusee does not give away free devices we do have a device loan program. We provide tablet devices, on loan, to any eligible participant that needs one. As we do not want access to technology or the internet to be a barrier to our services, we are happy to loan you a device for as long as you need it to access our programs.
We provide you with 10 gigabytes per month, which will reset on the 1st of each month. Once you reach 8 gigabytes, you will get a notification advising you are close to reaching your allocated allowance.
You are able to loan the device for as long as you are participating in Inclusee's social connection programs. Once you no longer need or want to participate in Inclusee's programs we require you to return the device using the reply paid envelope provided.
Inclusee loaner devices have software that prevents the downloading of some apps that may be harmful or may be known uses of excess data. However, we do want our participants to use their devices to enable connection to community. If there is a particular app that you would like to download, but it is not already on our 'wish list' let your CSO know and we can discuss having it added to your loaner device.
You certainly can! We're here to support you in feeling as connected as possible, whether that's simply accessing our services or also chatting to friends and family on Facebook, watching videos on Youtube or using other apps. However, please keep in mind that streaming video at high quality can take up a lot of your data limit.
If your device has stopped working and you have tried switching it off and on or plugging it in to charge, you can give your Connection Support Officer (CSO) a call to discuss the issue. Your CSO will either troubleshoot with you or arrange for our Tech Team to connect with you for extra assistance.
If you're not able to reach your CSO about a problem, you can connect with us on 1800 287 687 where one of our friendly team members will be able to assist you.
You've given it a go and decided it's just not for you - that's ok! We will simply arrange for a mailbag to be sent for you to return the device to us. If you'd still like to look at other options to join in and get connected, you can chat to your Connection Support Officer about the options available.
Inclusee acknowledges that regular wear and tear of the device may occur and that some months more data than usual is required. Inclusee does not hold our participants responsible for breakages that occur with normal use of the device, and our devices have device management software that ensures you do not go over your internet data quota. This means you will never be charged for excess data use. However, in cases of deliberate misuse or wilful neglect, where a participant does not care for the device in the manner that is set out in the device loan agreement, Inclusee reserves the right to seek compensation for damaged devices.
Yes, you can use your own device to join our programs. All you need to do is register by completing our contact form here. Once we have received your request, we will send you our onboarding information, including how to download the Inclusee App and Microsoft Teams to get you started.
If you have any issues along the way, please call our friendly Tech Team on 1800 287 687 for assistance.
Once you have successfully downloaded the required Inclusee software, you will be assigned your own, dedicated Connection Support Officer who will discuss our programs in more detail and manage the volunteer matching process to get you on your way with joining our connecting community.
The mentor will help you find your path on how technology can aid you in your daily life, whether that is teaching you to connect with family on a video chat or social media, how to order your groceries online, or how you can do your family history. The possibilities of learning and enjoying the device are endless. They will develop a relationship with you and help guide you in anything that might be of interest. We are here to help build your confidence using digital technology and connect you to the community.
Your Learn2Tech Mentor can help you discover and connect to many areas of interest. They can assit you with doing your family tree, creating a legacy video or booklet, educating you on eSaftey and password protection. Some of our participants have even had help creating a blog for their families to access. The learning and connecting opportunities are endless, all you need to do is join in.
Your dedicated Connection Support Officer will guide you through the process of joining the Interest2Enjoy session you are interested in. They are here to help you with any issues you may have and can assist you with joining any other program you may be interested in.
To receive services under CHSP funding all participants need to be registered with My Aged Care. This means they need to be aged 65 or over (or 50+ if an identified priority population group) and not be accessing a home care package. You can ask for this referral direct from MAC, or you can ask Inclusee to request this referral for you by calling us on 1800 287 687.
The tablets are provided as a loan device. The participant is welcome to use the device for other activities. However, if they choose to stop using our services, we require the tablet to be returned and can arrange this directly with the participant.