FAQs

General

How can I sign up for this service?

There are a number of ways you can register for our services.

  1. If you are registered with My Aged Care (MAC), we can do an Eligibility Check for you, if you are eligible, we can send a referral to MAC for the Inclusee programs. If you're not registered for MAC, please call them on 1800 200 422 to register.  They can then either send us a referral, or you can call us back and we can get you started.
  2. You can directly apply via our website by clicking here, or calling us on 1800 287 687.

How much does it cost to join?

The Inclusee is a Free Government funded service for the participants within our service area (specific regions across QLD, NSW and VIC), some eligibility criteria apply.  You must be 65+ or 50+ if you identify as an Aboriginal or Torres Strait Islander person.  Please call us on 1800 287 687 to check your eligibility or by completing our enquiry form by clicking here.

Will this service affect my exisiting funding/package?

Inclusee uses the Commonwealth Home Support Program (CHSP) funding: Social Support - Group, Social Support - Individual, Phone and Web Service. This funding is paid to us per service and does not affect other services received by the individual although they can only receive this funding from one provider. They can, however, still receive other CHSP funded services from other providers of their choice, including other Individual Social Support services including accompanied shopping. Furthermore, there are no co-contribution fees for any Inclusee services.

What if I am not good with technology?

Not a problem! We keep things simple so you can focus on connecting.  Your assigned Connection Support Officer will help you with using the technology and will check in regularly to make sure you're comfortable. If you would like to learn more about technology, you can also join one of our Learn programs which cover a wide variety of tech subjects.

How long does it take to get started once I have registered?

Before beginning, a referral from My Aged Care is essential. The timeframe for this can vary, but once received, the registration and onboarding process takes up to 3 weeks.

Additionally, our volunteer matching timeframe is approximately 2 weeks for general matches, but may be longer for specific requests such as a language requirement.

How do I join Inclusee's programs?

You can use your own devices to join our programs. All you need to do is register by completing our contact form here. Once we have received your request, we will send you our onboarding information, including instructions on how to download the Inclusee Connect App.

If you have any issues along the way, please call our friendly Tech Team on 1800 287 687 for assistance. 

Once you have successfully downloaded the Inclusee Connect App, you will be assigned your own, dedicated Connection Support Officer who will discuss our programs in more detail and manage the volunteer matching process to get you on your way with joining our connecting community.

Programs

What could I learn about in an Inclusee Learn club?

Our Learn clubs can help you discover and connect to many areas of interest. They can assit you with discovering your family tree, creating a legacy video or booklet, educating you on eSaftey and password protection. Some of our participants have even had help creating a blog for their families to access. The learning and connecting opportunities are endless, all you need to do is join in.

How do I join Inclusee's clubs or events?

All of our Clubs are hosted within the Inclusee Virtual Community Centre. Simply tap on an active session and a volunteer in our community centre will help get you connected.

Additionally, your dedicated Connection Support Officer can also guide you through the process of joining the session you are interested in.

CHSP Referrals

What are the eligibility requirements to access Inclusee services?

To receive services under CHSP funding all participants need to be registered with My Aged Care. This means they need to be aged 65 or over (or 50+ if an identified priority population group) and not be accessing a home care package. You can ask for this referral direct from MAC, or you can ask Inclusee to request this referral for you by calling us on 1800 287 687.

What is the co-contribution required from participants?

Participants who fall within our funded area and have funding available through My Aged Care are able to join for free.

Which sub-type is used when referring through My Aged Care (MAC)?

For CHSP Individual, we use the Individual Support - Phone and Web Contact service sub-type.

For CHSP Group, we use the Social Support Group service sub-type.

Which ACPRs is Inclusee funded for CHSP Individual Social Support?

We are covered in the following regions in Queensland:
Brisbane North, Brisbane South, South Coast, Cabool and Wide Bay.

We are covered in the following regions in New South Wales:
South-West Sydney, Far North Coast, Southern Highlands and Hunter.

We are covered in the following regions in Victoria:
Hume, Western Metro, Barwon-South Western, Loddon Mallee and Gippsland.

Which ACPRs is Inclusee funded for CHSP Group Social Support?

We are covered in the following regions in Queensland:
Cabool.

We are covered in the following regions in New South Wales:
Hunter, Illawarra, Central West, Mid-North Coast, Northern Sydney.
Your Journey Starts Here
Elderly man with headset enjoying watching his phone.
Digital Programs that 
Connect and Inspire
Digital Programs that Connect and Inspire
From engaging learning experiences to vibrant community activities, our easy-to-join programs empower you to connect with like-minded individuals, explore new interests, and enjoy meaningful moments.
Explore Our Programs
Volunteer woman waving at the laptop, possibly with an Inclusee participant.
Join our Online 
Volunteer Team
Join our Online Volunteer Team
Join our compassionate community of volunteers and create lasting connections that uplift spirits and bring joy. Together, we can make a meaningful impact and transform lives through kindness, support, and companionship.
Get Involved
Senior man waving at the laptop, possibly with an Inclusee volunteer.
Embrace Diversity & 
Belonging with Inclusee
Embrace Diversity & Belonging with Inclusee
Join our thriving community where everyone belongs. We celebrate the value and worth of every individual, embracing diversity in all its forms. Our inclusive programs and supportive environment empower you to connect, learn, and celebrate the richness of your unique life story.
Join In
Inclusee Ltd, a not-for-profit charity, fosters connections among older Australians, First Nations people, and Carers through digital programs, aiming to create a sustainable, educated, fun, and supportive online community.
ACKNOWLEDGMENT OF COUNTRY
At Inclusee Ltd, we honour and respect the Elders of the Turrbal people, past, present, and future, and recognise the many First Nations language groups as the traditional custodians of the lands where we work and connect.

Inclusee believes in respecting and cherishing all of Australia’s elder community. By valuing our First Nation’s rich stories, traditions, and deep knowledge of environmental stewardship, we commit to working alongside them to foster a connected, educated, and sustainable community.

We believe that by honouring First Nations people, we are not only preserving a vital cultural heritage but also embracing sustainable practices that ensure a healthier planet for future generations.
Inclusee Ltd, a not-for-profit charity, fosters connections among older Australians, First Nations people, and volunteers through digital programs, aiming to create a sustainable, educated, and supportive virtual community.
ACKNOWLEDGMENT OF COUNTRY
At Inclusee we acknowledge and respect Elders past present and future of the Turrbal people, on whose land our head office is located. We also acknowledge the many First Nations language groups of the lands on which we work and connect as the traditional custodians of those lands. We acknowledge their stories and traditions and commit to working together to further our mission of connection.
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram