FAQs

There are a number of ways you can register for our services.

1. If you are registered with My Aged Care (MAC) and have your MAC account number, we can do an Eligibility Check for you. If you are eligible, we can send a referral to MAC for the Inclusee programs. If you're not registered for MAC, please call them on 1800 200 422 to register.  They can then either send us a referral, or you can call us back and we can get you started.
2. We can help you explore ways to join our program via Home Care Package funding, Carers Gateway funding, or Private Payment.
3. You can directly apply via our website by clicking here, or calling us on 1800 287 687.

There are various ways to join Inclusee, including some government funded options for eligible participants, that provide the program to you for free. If you aren't eligible for this funding, we have other options to join Inclusee’s Virtual Community Centre program as a Privately Funded Participant. Inclusee charges a monthly access fee to Privately Funded Participants. We will happily explore all these with you. Please call us on 1800 287 687 to check your eligibility or by completing our enquiry form. Click here

Inclusee is able to use Government Funding from the Commonwealth Home Support Program (CHSP) to cover the costs for participants who meet the eligibility criteria as set by the Government via My Aged Care. This funding is paid to us per service and does not affect other services received by the individual although they can only receive this funding from one provider. They can, however, still receive other CHSP funded services from other providers of their choice, including other Individual Social Support services including accompanied shopping. Furthermore, there are no co-contribution fees for any Inclusee services.

You can use your own devices to join our programs. All you need to do is register by completing our contact form here. Once we have received your request, we will send you our onboarding information, including instructions on how to download the Inclusee Connect App.

If you have any issues along the way, please call our friendly Tech Team on 1800 287 687 for assistance. 

Once you have successfully downloaded the Inclusee Connect App, you will be connected with our wonderful Connection Support Officers who will discuss our programs in more detail and get you on your way with joining our virtual community.