The Inclusee programs are completely FREE for participants. As we are a Government funded service, some eligibility criteria apply. You must be 65+ or 50+ if you identify as an Aboriginal or Torres Strait Islander person. Our services are currently available in specific regions across QLD, NSW and VIC. Please call us on 1800 287 687 to check your eligibility or by completing our enquiry form

To receive services under CHSP funding all participants need to be registered with My Aged Care. This means they need to be aged 65 or over (or 50+ if an identified priority population group) and not be accessing a home care package. You can ask for this referral directly from MAC, or you can ask Inclusee to request this referral for you by calling us on 1800 287 687.

Inclusee uses the Commonwealth Home Support Program (CHSP) funding: Social Support - Group, Social Support - Individual, Phone and Web Service. This funding is paid to us per service and does not affect other services received by the individual although they can only receive this funding from one provider. They can, however, still receive other CHSP funded services from other providers of their choice, including other Individual Social Support services including accompanied shopping. Furthermore, there are no co-contribution fees for any Inclusee services.

Not a problem at all! Your assigned Connection Support Officer will guide you through using the technology and keep in touch regularly to make sure you're comfortable and assist with any extra help you may need. We make the technology simple so that it is all about the connection. You don't need to know how to use technology to have social connection, we teach you the basics. You can also join the Learn2Tech program with one-on-one sessions with a volunteer to help guide you in using the device at your own pace. If you decide to give it a try and it doesn't work for you, no problem! If you decide you don't want to connect digitally we can also arrange phone visits. We can then arrange for you to send the device back to us.

Although Inclusee does not give away free devices we do have a device loan program. We provide tablet devices, on loan, to any eligible participant that needs one. As we do not want access to technology or the internet to be a barrier to our services, we are happy to loan you a device for as long as you need it to access our programs.

Once the registration and onboarding process has been completed, we will send your digital device. This can take between 1-2 weeks after your My Aged Care referral is received by us.

You've given it a go and decided it's just not for you - that's ok! We will simply arrange for a mailbag to be sent for you to return the device to us. If you'd still like to look at other options to join in™ and get connected, you can chat to your Connection Support Officer about the options available.

Yes, you can use your own device to join our programs. All you need to do is register by completing our contact form here. Once we have received your request, we will send you our onboarding information, including how to download the Inclusee App and Microsoft Teams to get you started. If you have any issues along the way, please call our friendly Tech Team on 1800 287 687 for assistance. Once you have successfully downloaded the required Inclusee software, you will be assigned your own, dedicated Connection Support Officer who will discuss our programs in more detail and manage the volunteer matching process to get you on your way with joining our connecting community.

Before beginning, a referral from My Aged Care is essential. The timeframe for this can vary, but once received, the registration and onboarding process takes up to 4 weeks, including the delivery of your loaned digital device (if applicable).As soon as you receive your digital device you can join in™ on our Connect2You and Interests2Enjoy programs whilst we continue the volunteer matching process. This means you can join our Connecting Community straight away. Our volunteer matching timeframe is approximately 2 weeks for general matches, but may be longer for specific requests such as a language requirement. This can take between 4-6 weeks if we need to look for a specific volunteer. However, we can match our participants to a volunteer very quickly for those requesting phone connection only. This can also be an option whilst waiting for a volunteer match in our digital programs.

No problem, please call your Connection Support Officer on 1800 287 687 to let us know you need to reschedule or miss your volunteer connection.